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Marine Cargo Claim Procedure


In the event of loss/damage or when goods is received in a doubtful condition,
please act on the following immediately:

  1. Inform the carriers, forwarders, bailees and other third parties concerned of the loss/damage sustained by your consignment and invite them to attend joint survey with our Surveyor.
  2. Mark exception on the “Delivery Receipt” at the time of taking delivery from the carriers, forwarders, bailees and other third parties concerned.
  3. Contact us and/or our Survey Agents (as mentioned in the policy) to arrange for a joint survey with the carriers, forwarders, bailees or other third parties concerned.
  4. File a written claim against the carriers, forwarders, bailees or other third parties concerned within the time limit as stipulated in the Contract of Carriage.
  5. Submit us or our Claims Settling Agents (as mentioned in the policy) with the following documentation for your cargo claim filing purpose:
    1. Original Policy / Certificate of Insurance.
    2. Copy of Supplier’s Invoice.
    3. Copy of Packing List.
    4. Original copy of Bill of Lading/Airway Bill.
    5. Original claused “Delivery Receipt”.
    6. Original claused “Container Release Form” (if applicable)
    7. Original “Damaged Cargo List” or “Shortlanded Memo” issued by the carriers, forwarders, bailees or other third parties concerned.
    8. Copy of correspondences filed against the carriers, forwarders, bailees or other third parties concerned as well as their reply thereto (if any).
    9. Original Survey Report.
    10. Claim Note.

Important Notice:

It is the duty of the Assured and their Agents, in all cases, to take such measures as may be reasonable for the purpose of averting or minimising a loss and to ensure that all rights against carriers, forwarders, bailees or other third parties concerned are properly preserved and exercised.